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Transportation services

United Hospital’s transportation program provides van service to the hospital and affiliated metropolitan area physicians’ offices for patients coming from Greater Minnesota and Western Wisconsin. Patients qualifying for this service include those who:

• have been referred to the hospital or its affiliated physicians by their hometown physician
• can meet the van at designated sites within a 175-mile radius of the hospital. 
• can get into and out of a van with minimal assistance and travel independently up to four hours.

Customized pickup and drop off locations

The time and place of pickup is designated by the Van Service coordinator when the reservation is verified. Patients should be available 15 minutes prior to their scheduled pickup time. Due to time restrictions, the van will only wait five minutes after the scheduled pick up time.

There may also be a delay on the return trip based on all passengers’ needs that day, especially if another patient’s appointment runs later than expected. In most situations, the van driver will make every effort to depart as close to the scheduled time as possible.

Please keep in mind that other patients will be on the van with you. As a result, there may be stops on the way to the hospital so the van can pick up other patients. The driver may also stop at a patient’s request anytime during the trip.

The drop off point is the location where the patient’s appointment takes place. The pickup point is at the United Hospital main entrance, or as explained by the driver.

Pricing*

Number of Miles	One-Way Fare	Round Trip Fare
0-50	$10	$20
51-100	$20	$40
101-150	$30	$60
151-175	$40	$80

* effective 1/3/05

In addition to cash or check, riders can pay for the van fee by using their Visa or Master Card.

Van rides are also available for free to those who meet certain income guidelines. To obtain a “Hardship Discount Program” form, call the Van Service coordinator at 1-800-258-1210.

Park and ride plan

Patients can drive to a designated location just outside the metro area, park their vehicle and ride the van to the hospital. For convenience purposes, specific park and ride areas have been designated for different regions of the state. The park and ride location will be the last stop on the way to the hospital. For the closest park and ride location near you, call the Van Service coordinator at 1-800-258-1210.
Park and ride sites:

Minnesota:

• Isanti
• Monticello
• North Branch
• Northfield
• Shakopee
• Waverly

Wisconsin:

• Hudson

To schedule van transportation

The van is available on a first-come, first-served basis, and reservations must be made by noon the day before the scheduled trip. For coordination purposes, call the Van Service coordinator at 1-800-258-1210 before scheduling your appointment with the hospital or physician. A staff member can help arrange appointments to best fit the van service schedule.

For more information or to make a reservation for van transportation, call the Van Service coordinator at 1-800-258-1210.

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United Hospital
333 North Smith Avenue
St. Paul, MN 55102
651-241-8000
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